All Episodes
Displaying 1 - 11 of 11 in total
Reflections on my Co-op as a Customer Support Engineer
In this post-summer episode, Ian reflects on his co-op experience as a customer support person at Transistor. He gives an overview of what he did for his job and proje...
8 - PRs! Bad Actors! Ruby! (w/ Transistor Co-founder Jon Buda & Software Engineer Jason Pearl)
In this episode, Ian is joined by Transistor co-founder and engineering lead Jon Buda, as well as product person and senior engineer Jason Pearl. It’s an appropriately...
7 - CSS! Smoke! Explanations!
Ian discusses Weeks 12 and 13 at Transistor, which included some real actual contributions to podstandards.org (cleaning up CSS and visual bugs), as well as wildfire s...
6 - New Projects! Updated Knowledge! Peculiar PEMs! (w/ Head of Customer Success Helen Ryles)
In Episode 6, Ian is joined by his supervisor: Helen Ryles, Transistor’s Head of Customer Success! Both are excited about the start of new projects; Helen is planning ...
5 - Waitlist Whittling! Link Legwork! Production Ponderings!
In this episode, Ian discusses Week 8 and 9 at Transistor, where he’s whittled down the large video podcasting waitlist and completed the somewhat arduous task of find...
4 - Video! Video! Video! (w/ Transistor Co-founder Justin Jackson)
In the show's first ever video episode, Ian is joined by Justin Jackson, the CEO and co-founder of Transistor.fm (and the reason this podcast exists)! As it turns out,...
3 - Project Progress! Solo Support! Humble Hono!
This episode, Ian reflects on his fourth and fifth weeks at Transistor, which included progressing his technical project past the concept stage, running the customer s...
BONUS - "Fifth Hundredth" (Episode 2 Bonus Clips)
Some fun bonus clips from the cutting room floor of 2 - On Track! Detective Work! Technical Quirks! (w/ Support Engineer Michael Green).
2 - On Track! Detective Work! Technical Quirks! (w/ Support Engineer Michael Green)
Ian is joined by a his mentor Michael Green, a "real" customer support engineer at Transistor who is "not AI". This week, Michael celebrates getting back to inbox zero...
1 - Podcast Launch! Busy Inbox! Open Standards!
Ian reflects on his first two weeks at Transistor, which included starting a show, answering many customer support tickets, and learning about the unique world of open...
Coming Soon: High Low Piccolo with Ian Steyn
High Low Piccolo with Ian Steyn is a new podcast where I will be sharing successes, challenges and interesting things learned during my co-op experience as a customer ...